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FAQ

FAQs

I hope you’re delighted with your Lemonade Mermaid product customized just for you! No returns or refunds are offered on custom products. However, please reach out to me at thelemonademermaid@gmail.com if you believe you encounter a defect, and I will do what I can to make you happy!

Print-to-order items are unique and produced only once ordered, so please be sure you have the correct design and size chosen before ordering. Refunds/returns/exchanges are not supported in the event you order the wrong size, don't want it anymore, or don't like it.

If you believe you've encountered a defect, or if you believe the item is lost, please contact me for available options.

Your beautiful items are delicately-crafted and should be handled with care. Do not drop. Do not store outside. Keep out of reach of children and your furry family members!

Tops:
Your Lemonade Mermaid top is fully submergible but not intended for vigorous swimming or motion. Rinse only, by hand, and spot clean gently as needed, with gentle soap. Hang to dry.  

Crowns:
Your Lemonade Mermaid crown is water-resistant, but not waterproof, and should not be doused or submerged. If needed, wipe with a damp cloth or baby wipe.

Please allow approximately 2-4 weeks for production prior to shipping. During busy times, production time could be longer. If you need your product rushed, you can choose the “rush” option when you order. Shipping time depends solely on the shipper and shipping method. For questions or special circumstances, or if you need your product at a time certain, email me to discuss at thelemonademermaid@gmail.com.

is Your custom product will be shipped via U.S. Postal Service “Priority Mail” at your expense. If you are interested in upgrading shipping to have the finished product expressed to you, please email me to discuss at thelemonademermaid@gmail.com. Please note the shipper’s performance is not the responsibility of Lemonade Mermaid, but we will work with you as best as we can if there is an issue.

Yes — and you can get a discount! Custom Lemonade Mermaid crowns and tops are delightful, original additions sure to make any event special and happy! If you would like to order three or more Lemonade Mermaid custom crowns or bras for an event such as a wedding, bachelorette party, friends or sisters’ reunion, or birthday party, contact me at thelemonademermaid@gmail.com to arrange a discounted price.

People love to get Lemonade Mermaid crowns and tops as a gift! Custom items come in packaging that's suitible to wrap and give as a gift. If you would like something special, email me at thelemonademermaid@gmail.com to discuss.

Yes, depending on how much repair is needed. Over time and with use, it is normal for one or more items on your custom product to loosen, and you can easily do small repairs yourself with hot glue or E6000 (it’s up to you and how comfortable you are with repairs). However, if you crack or lose a piece, or need significant repair due to an accident such as dropping the product, I may be able to fix it for you for a fee. Email me to discuss at thelemonademermaid@gmail.com.